Frequently asked questions

Here is an overview of the most frequently asked questions we receive and the answers we typically provide.

To initiate a case, you must first fill out the form, which you can find by tapping here. It takes about 2-5 minutes to fill out the form. We will then make a free assessment of your case

Most importantly, we need to use your rental contract. In addition, you can also provide other useful documents that you believe are relevant to the case.

It is 100% free to get an assessment of your case. If we take the case and win, we will take a percentage of the amount you get repaid from the landlord. If we don’t win, you don’t have to pay anything. Therefore, it is risk-free for you to start a case. The percentage starts from 25% of the amount we achieve for you.

No. We will never contact the landlord until we have received your permission.

Once you have completed the form, our lawyers will assess the case and return to you with an answer. Typically, you will receive an answer within 24 hours. If our assessment shows that there is a basis for a case, we will, after receiving your permission, initiate the proceedings by contacting the landlord.

We contact the landlord because we will first try to settle with the landlord. If the landlord refuses to comply with our requirements, we will refer the matter to the Rent Board.

No. Your landlord can’t throw you out because you’re starting a case. It is strictly forbidden in Denmark.

No, your landlord cannot keep your deposit because you are starting a case.

No, you don’t have to do anything. We take care of the matter for you. This means that, on behalf of you, we communicate with the landlord and, where necessary, the Rent Board.

If you submit a case no later than one year after the rent was first paid, you can get any rent that was too high repaid, as well as a reduction on the rent going forward. If more than a year has elapsed, you can only get the rent reduced in the future.

It differs from case to case. We have had cases where tenants have received over 100,000 DKK. back, and reduced the rent by 7,500 DKK. per month. But on average, you get between 10,000-30,000 DKK. back. In addition, you typically get your rent down by 1,000-4,000 DKK. per month.

If your apartment was built after 1991, it is difficult to establish that the rent is too high. This is due to the fact that the legislation favours new buildings, with the aim of making it very favourable to build in Denmark. However, we cannot entirely rule out a reduction in your rent, even if the apartment is built after 1991. It depends on a specific assessment. In all our assessments, we examine whether the lease contains other illegal items than the rent level. For example, you may be paying an illegal fee. In that case, it is irrelevant whether the dwelling was built after 1991.

It is in the BBR register. However, you don’t have to worry about it. We will even investigate when it is built when you ask for an assessment of your case.

It varies from case to case. If a case goes to the Rent Board, it will always take longer, whereas when the landlord enters into a settlement with us, the time is shorter.

All rental legal cases. These include rents, deposits, defects in the lease, accounts, illegal charges, etc. 

The only consequence is that the landlord is allowed to maintain the rent level, or the money that you / we believe the landlord owes you will not be paid. In addition, there are no further consequences. BOLANDO.dk pays all costs. It is therefore always risk-free for you to file a case.

Did you not find your question?

Feel free to contact us at info@bolando.dk or through our contact form